Returns and Exchanges Policy
Returns & Exchanges Policy
We stand behind the quality of our products and aim to ensure a smooth experience for our customers.
Eligibility for Returns
We accept returns under the following conditions:
- Item must be unused, unwashed, and in original condition
- All original packaging and tags (if applicable) must be intact
- Return request must be initiated within 7 days of delivery
Non-Returnable Items
- Bulk/wholesale orders (unless defective or incorrect)
- Customized or private label products
- Items damaged due to misuse or improper handling
Damaged or Incorrect Items
If you receive a defective or incorrect item:
- Notify us within 48 hours of delivery
- Provide clear photos of the issue
- We will arrange a replacement or resolution accordingly
Return Process
- Email us at info@cottmarkempire.com with your order details
- Our team will review and approve the request
- Once approved, return instructions will be shared
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Refunds are processed after inspection of the returned item
- Approved refunds will be processed to the original payment method within 5–10 business days.
Exchanges
- Exchanges are subject to stock availability
- If the requested item is unavailable, a refund or alternative will be offered
Important Notes
- Slight variations in color may occur due to lighting and screen differences
- For wholesale and bulk inquiries, please contact us directly for tailored support
Contact Us
For any shipping or returns-related queries:
Email: info@cottmarkempire.com
Whatsapp: +1 (646) 894-1613