Retail

Frequently Asked Questions

Can I order directly from your website?

Yes, you can place orders directly through our website at www.cottmarkempire.com. No business account is required for
retail orders.

Where else can I purchase your products?

Our products are also available on:

  • Shopify (our official website)
  • Walmart.com
  • TikTok Shop

Availability may vary by platform.

Do you have a minimum order requirement?

No, there is no minimum order requirement
for retail customers.

How long does shipping take?

  • Orders are processed within 1–3 business days
  • Standard delivery typically takes 3–7 business days (domestic)

Shipping times may vary depending on your
location and courier services.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email to monitor your delivery.

Can I change or cancel my order?

Orders can be changed or cancelled before
they are processed.
Please contact us as soon as possible after placing your order.

What is your return policy?

We accept returns under the following
conditions:

  • Items must be unused, unwashed, and in original condition
  • Return requests must be made within 7 days of delivery

For full details, please refer to our Shipping
& Returns Policy available on our website:
www.cottmarkempire.com

What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the issue

Our team will review and arrange a replacement or resolution.

When will I receive my refund?

Refunds are processed after the returned item is inspected.

Once approved, refunds are issued to the original payment method within 5–10
business days.

Do you offer exchanges?

Yes, exchanges are subject to product
availability.

If the requested item is unavailable, a refund or alternative will be offered.

What payment methods do you accept?

We accept major payment methods including:

  • Credit/Debit Cards
  • Payments supported by Shopify, TikTok Shop, and Walmart

Will the product look exactly as shown online?

We strive to present our products as
accurately as possible.

However, slight variations in color or appearance may occur due to lighting
and screen settings.

Do you offer custom or personalized orders?

Custom orders are primarily handled for bulk and wholesale clients.

For specific requests, feel free to contact our team.

Who should I contact for support?

For any questions regarding your order, please reach out to us:

Email: info@cottmarkempire.com

Whatsapp: +1 (646) 894-1613

Wholesale

Frequently Asked Questions

Can you order online?

Yes, you can place an order online by creating an account and logging in to see our products including pricing. Discounts are offered on bulk orders. You can also give us a call and setup an appointment to visit our office. b) You need to be a business with a registered EIN in order to place an order with us as we are distributors and generally do not cater to the end consumer. You can however find us on Amazon and purchase some of our products from there. Thank you for your understanding and we sincerely appreciate your business!

How do you setup an account with us?

Create an account on our website by clicking on the sign up tab provided on the top right of our website’s homepage and provide all your information and we will review your information before approving you to become a registered customer of our company.

Do you need to have a minimum purchase order?

Yes, you need to have a minimum order of at least $200 in order to purchase from us online. b) Samples may be purchased at the piece price and are not returnable. There are no free samples. c) Please contact customer service once you place a larger order.

Can you change or cancel your order?

Yes, but latest by 3pm on the day of order placement as we aim to process our orders as fast as we can in order to meet customer’s satisfaction with timely delivery of the goods.

What is the refund policy?

Refunds will ONLY be accepted if the products are not washed, worn or accessorised and are returned within 5 working days from the day of purchase. If there are any sort of defects or damages we will conduct a review of the damages and will provide a refund accordingly.

Can you make Custom Orders?

Yes, absolutely! Give us a call and we will be happy to assist you with your needs.What is the quality of our products?We provide only first quality products. We don’t offer any irregulars or second quality products.

Can we pick-up our orders?

Yes, once you have placed an order. Let us know whether you would like the goods to be delivered to you or picked up at our warehouse located in Bridgeview.

Do we ship domestically and internationally?

Refunds will ONLY be accepted if the products are not washed, worn or accessorised and are returned within 5 working days from the day of purchase. If there are any sort of defects or damages we will conduct a review of the damages and will provide a refund accordingly.Where do we ship from?We ship all our orders from our warehouse located in Bridgeview, IL.

What are the available methods of payment?

We accept multiple payment methods. These include; bank transfer, credit card, cheques and cash (except post dated checks).